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Volunteer Manager

South Wales Victim Focus have an exciting opportunity to join them as a Volunteer Manager, working 37.5 hours a week Monday to Friday.
Victim Support
Closing Date: 9 July 2022


South Wales Victim Focus have an exciting opportunity to join them as a Volunteer Manager, working 37.5 hours a week Monday to Friday.

Do you want to make a difference every day?  Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability?  Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

Volunteer Manager

South Wales Victim Focus is the main support service for victims of crime across South Wales.  The service is funded by the South Wales Police and Crime Commissioner and is delivered by the national charity Victim Support.

About Us:

Volunteer Manager

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change

Job Role:

This role is based in our office in Rumney Police Station, Cardiff, CF3 4FD.

The purpose of this role is to ensure the delivery of excellent services to victims of crime through the recruitment, development and support of a cohort of volunteers, ensuring that the overall aim of helping people cope and recover from the effects of crime is achieved.

The role will work collaboratively with the Operations Manager, Victim Focus Managers and the wider Victim Focus team, in order to achieve the implementation of the business plan and the development of the service to maximise positive outcomes for those that access the service.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

  • Flexible working options including hybrid working
  • A retention allowance payment in the amount of £500 (pro-rata for part-time roles). This will be paid with your salary following successful completion of probation
  • 25 days annual leave plus bank holidays (pro rota)
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances & maternity payments
  • High Street, retail, holiday, entertainment & leisure discounts
  • Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Ongoing training & support with opportunities for career development & progression

Download Job Description and Person Specification for further details here

Additional Information:

Job Reference:  4142

Contract:  Permanent

Office location:  Rumney Police Station, Cardiff

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment.  We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime.  We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds.  We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status.  As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

To Apply:

For further information and how to apply please click on the Apply for Job button below.

Closing date: 9 July 2022

We reserve the right to close the vacancy early should we receive suitable applications.

If you experience any difficulties with downloading the Job Description or accessing the link to apply please email

Volunteer Manager

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