This is  an exciting opportunity for a Case Worker to join our Tenancy Support Services in Torfaen, responsible for leading on assessments of people referred to the project, and support them to maximise their independence.

About Us:

Thinking differently about mental health and wellbeing

Gofal has been providing mental health and wellbeing services to people in Wales since 1990.  We have come a long way since our first services opened in Bridgend, supporting the resettlement of people from the long stay psychiatric wards of Parc and Penyfai hospitals into homes in the community.

We now operate across eleven local authorities in Wales and have a turnover in excess of £4million.  We support over 2,000 people every year, employing around 200 people. 

Our Vision

Good mental health and wellbeing for all

Our Mission

To have a positive lasting impact in all that we do by:
• Working together to provide services that we can be proud of
• Demonstrating outstanding practice in relation to staff mental health and wellbeing, learning and development
• Challenging the way we all think about, talk about and respond to mental health and wellbeing in all areas of our lives
• Using our profile, influence and voice to improve the lives of people living with or at risk of experiencing mental ill health
• Increasing the range and reach of our services through targeted and sustainable business growth
• Spending our money where it will have the maximum impact

Our Aspirations

Gofal aspires to: Support Worker – RCT supported housing
• Work with integrity and dignity
• Inspire and support people to exceed their expectations
• Develop a culture that is embracing and respectful of difference
• Communicate honestly and openly
• Be an organisation that is ambitious, creative and determined
• Create environments that are collaborative, supportive and empowering
• Be respected for our knowledge and expertise

The Tenancy Support Service:

The Torfaen Tenancy support Service is provided with funds from the Supporting People Programme with the aims of

  • helping vulnerable people live as independently as possible
  • providing people with the help they need to live in their own homes, hostels, sheltered housing or other specialist housing
  • preventing problems in the first place or providing help as early as possible in order to reduce demand on other services such as health and social services
  • providing help to complement the personal or medical care that some people may need
  • ensuring quality services, which are delivered as efficiently and effectively as possible through joint working between organisations that plan and fund services and those that provide services
  • promoting equality and reducing inequalities.

We work both with single people and with families where an adult is experiencing mental ill health and we offer you support to enable you to manage your home and to live independently in the community.

This can be help with setting up and managing utilities such as gas, electricity and water, money and debt management, liaising with your landlord, managing relationships with your neighbours, supporting you in your role as a parent, supporting you to access community groups for leisure and socializing, as well accessing specialist support for a range of needs.

We can also support you to access training, education, employment and volunteering opportunities and support can last anything from a few months up to 2 years, depending on what you would like to achieve.

If our support staff are not able to help you, we will aim to ensure that we find someone who can.

Job Role:

  • To provide housing related support to people who have a range of mental health conditions and associated problems.
  • Support people to deal with issues that may threaten their tenancy, especially with matters regarding health and wellbeing, budgeting skills, benefits and household management.
  • To provide social, emotional and practical support with a focus on Recovery.
  • To provide support and mentoring to Support Workers in the implementation of support plans to empower people to live independently within their own tenancies and manage their own mental health.

Additional Information:

Contract:  Fixed term initially until 31 March 2019

To Apply:

For further information and to apply visit our website at

We are committed to employing a workforce that is representative of our client group, and welcome applications from people who have direct experience of mental health problems.

Closing date:  Monday 24 September 2018 9am