Family Support Officer (Community and Outreach)

Summary:

Your role will be to work within the Community and Outreach Team to identify and address support needs of individual families who are escaping domestic abuse, with a specific emphasis on providing practical and emotional support.

About us

Thrive Women’s Aid is an established and well-respected organisation that makes a
genuine difference by delivering support services to families impacted by domestic
abuse. We consider ourselves to be a progressive and dynamic organisation that is at
the forefront of our sector.

Thrive is a friendly, supportive and rewarding place to work. We know that our
employees are key to our organisation’s success and growth which is why we value
our employees and offer support, training, development and progression to enable
everyone to reach their full potential. We also offer comprehensive, flexible and agile
working practices.

Job role:

Your role will be to work within the Community and Outreach Team to identify and address support needs of individual families who are escaping domestic abuse, with a specific emphasis on providing practical and emotional support. You will have a good understanding of the risks and support needs of families experiencing domestic abuse, and an ability to make service intervention decisions.

You will be someone who can provide high level specialist support to service users, ensuring that service standards are excellent. You will model high quality practice in your work, ensuring that service user involvement and person centred approaches are embedded in the support that you give. You will facilitate and develop our coffee morning provision on a weekly basis.

You will maintain links with key partners to ensure a comprehensive package of support is available for those with multiple needs and referral pathways into specialist’s services are observed. You may attend MARAC and you will ensure that information is shared appropriately and in line with GDPR confidentiality procedures.

You will be key in recording accurate service outcome data for use in reports to funders and ensure that comprehensive records of outcomes and activities of the service are uploaded to our data management systems.