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Victim Focus Officer

We have an exciting opportunity for a Victim Focus Officer to join the South Wales Victim Focus team in Rhondda Cynon Taff, working 37.5 hours a week.

Victim Support
Closing Date: 28 August 2022


South Wales Victim Focus is the main support service for victims of crime across South Wales.  The service is funded by the South Wales Police and Crime Commissioner and is delivered by the national charity Victim Support.

Victim Focus Officer

We have an exciting opportunity for a Victim Focus Officer to join the South Wales Victim Focus team in Rhondda Cynon Taff, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

About Us:

Victim Focus Officer

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced.  These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity.  South Wales Victim Focus aims to identify what matters to service users and empower them to take control of their journey.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

  • A retention allowance payment in the amount of £500 (pro-rata for part time roles). This will be paid with your salary following successful completion of probation.
  • Flexible working options including hybrid working
  • 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances & maternity payments
  • High Street, retail, holiday, entertainment & leisure discounts
  • Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Ongoing training & support with opportunities for career development & progression

Job Role:

This role covers Rhondda Cynon Taff, with the main office base being at Bridgend Police Station.

As a Victim Focus Officer you will be:

  • Delivering needs-led support to victims of crime
  • Providing peer support to volunteers who are engaged in supporting service users.
  • Working with a range of external partners, including the police, statutory agencies and other third sector organisations, developing strong links in the community to meet the needs of service users.

You will need:

  • Experience of delivering a service and working directly with clients or service users in a statutory, voluntary or community work setting(s)
  • Experience of working with vulnerable service users with diverse and challenging needs in different situations and settings(s)
  • Experience of building and maintaining relationships with external partners and key stakeholders
  • To be client-focused
  • A driving license and transport available for use

Job Description available for download here

Additional Information:

Job Reference: 4302

Contract:  Permanent

*Office location:  Brackla Street, Bridgend CF31 1BZ – to cover office opening hours, one 12-8pm shift per week is expected and travel across the South Wales region will be required in order to meet the needs of clients.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment.  We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime.  We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds.  We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status.  As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

To Apply:

To apply please click on the Apply for Job button below.

Closing date:  28 August 2022

We reserve the right to close the vacancy early should we receive suitable applications.

If you experience any difficulties with downloading the Job Description or accessing the link to apply please email


Victim Focus Officer

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