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Victim Care Officer

We have exciting opportunities to join us as a Victim Care Officer, working 37.5 or 22.5 hours a week Monday to Friday between 10-8pm on a shift pattern basis. Exact hours will be discussed during the application process but each shift consists of 7.5 hours with a five day working week.

Victim Support
Closing Date: 11 September 2022


South Wales Victim Focus is the main support service for victims of crime across South Wales.  The service is funded by the South Wales Police and Crime Commissioner and is delivered by the national charity Victim Support.

Victim Care Officer

Do you want to make a difference every day?  Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability?  Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

We have exciting opportunities to join us as a Victim Care Officer, working 37.5 or 22.5 hours a week Monday to Friday between 10-8pm on a shift pattern basis. Exact hours will be discussed during the application process but each shift consists of 7.5 hours with a five day working week.

About Us:

Victim Care Officer

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced.  These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity.  South Wales Victim Focus aims to identify what matters to service users and empower them to take control of their journey.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

  • Flexible working options including hybrid working
  • A retention allowance payment in the amount of £500 (pro-rata for part-time roles). This will be paid with your salary following successful completion of probation
  • 25 days annual leave plus bank holidays (pro rota)
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances & maternity payments
  • High Street, retail, holiday, entertainment & leisure discounts
  • Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Ongoing training & support with opportunities for career development & progression

Job Role:

This role is based in our office in Rumney Police Station, Cardiff, CF3 4FD.

As a Victim Care Officer you will be:

Working in the Victim Focus Unit, you will be making initial telephone contact with victims and witnesses of crime across South Wales. You will assess their immediate needs, provide any information or guidance in relation to those and where applicable complete an assessment to identify the most appropriate support for them. This may include internal or external referrals or information provision of other support agencies.

You will need:

Our ideal Victim Care Officer is someone who is resilient, confident with supporting people by telephone, happy to work as part of a team and willing to constantly learn and adapt to new situations. They will enjoy being a part of a busy and varied working environment and can demonstrate an ability to communicate with victims of crime in a professional and supportive manner. They will have strong customer service ethics, be competent in the use of IT skills and know how to use a range of software packages on a PC. Training will be provided in the use of our Case Management System.

Job Description available for download here

Additional Information:

Job Reference:  4067

Contract:  Permanent

Office location:  Rumney Police Station, Cardiff

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment.  We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime.  We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds.  We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status.  As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

To Apply:

To apply please click on the Apply for Job button below.

Applicants should indicate their preference for either full-time or part-time role within their supporting statement.

Closing date: 11 September 2022

We reserve the right to close the vacancy early should we receive suitable applications.

If you experience any difficulties with downloading the Job Description or accessing the link to apply please email

Victim Care Officer

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