Technology Support Analyst

We have an exciting opportunity to join our Technology and Business Transformation team as a Technology Support Analyst.
This role will involve being the first line of support for helpdesk tickets, maintaining the equipment register and issuing equipment to staff. You’ll also be responsible for managing third-party contracts with suppliers for equipment installed in our properties such as CCTV, WiFi, alarms and door entry systems.

United Welsh
Closing Date: 28 May 2024

Summary:

We have an exciting opportunity to join our Technology and Business Transformation team as a Technology Support Analyst.
This role will involve being the first line of support for helpdesk tickets, maintaining the equipment register and issuing equipment to staff. You’ll also be responsible for managing third-party contracts with suppliers for equipment installed in our properties such as CCTV, WiFi, alarms and door entry systems.

United Welsh is an award-winning not-for-profit organisation providing homes and related services in South Wales. We are passionate about building homes, creating communities and transforming lives.
We look after over 6,300 homes for people across 11 local authority areas, and our services help thousands more in our communities.
Helping people to live happily and in good health is important to us, and we are proud to have been named fifth best landlord in the UK.
We have a new building programme that is worth around £35m each year and in the next five years, we intend to build 1,300 more homes. We are ambitious about how we can help people to live their best lives, working with a range of partners including local and national government and the NHS to give people choice; tackling poverty, improving wellbeing and playing our part in ending homelessness.
The United Welsh Group also incorporates our subsidiary Celtic Horizons Ltd which, in partnership, looks after all our property services, and Harmoni Homes Ltd, which builds affordable homes and homes for sale.
We are also developing a new social enterprise, Celtic Offsite, that will manufacture low carbon homes and support the local economy to thrive.
With almost 400 employees and a turnover of over £40m, we are an ambitious organisation with a strong sense of social purpose.
Life at United Welsh centres around our culture. We live by our values which connect us and inspire us, guiding our strategies as well as the decisions we make day to day.

Job Role:

We have an exciting opportunity to join our growing Technology and Business Transformation team as a Technology Support Analyst.
This role will involve being the first line of support for helpdesk tickets, maintaining the equipment register and issuing equipment to staff.
You’ll also manage third-party contracts with suppliers of field equipment installed in properties, such as CCTV, WiFi, alarms and door entry systems.

Download the Applicant Pack here

Additional Information:

Location: Caerphilly

Hours: 35 hours per week

Salary: £29,101.75 per annum

Contract: Permanent

Closing date: Tuesday 28th May at 9am

Interview date: w/c Monday 3rd June

We do reserve the right to close this role early if we receive a high volume of suitable applications.

To Apply:  

To apply, please send a copy of your CV and cover letter to jobs@unitedwelsh.com. In the cover letter, please outline why you believe you would be successful in this role based on your experience and on the essential/desirable criteria in the job description, in no more than 500 words.
In addition to your CV and cover letter, please also complete our online Equality, Diversity and Declaration of Interest form which can be found on our website Equality, Diversity & Inclusion, and Declaration of Interest (office.com). If you do not complete all parts of this process, you will be at risk of your application not being progressed further.

Within your CV, please provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. We will not approach these referees prior to the shortlist stage, and we will seek your permission first. However, references will be sought as part of our pre-employment checks for the successful candidate.

  • We would be grateful if you could submit the Equality Diversity and Declaration of Interest form with your application. You can complete this form online. The information you provide will be used for monitoring purposes only and will be kept separate from your application
  • Please ensure your CV and other documents are emailed as a Word or PDF file, as unfortunately, we are currently unable to accept applications in any other formats at the moment
  • Requirements within the essential criteria of the Personal Requirements will be used for shortlisting purposes. However, all the criteria will be considered in the process of making an appointment.

If you have any difficulty with the links in this advert, please contact bev@charityjobfinder.co.uk



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