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Independent Living Team Leader

This is an exciting time for the Huggard Team. We are currently recruiting for an Independent Living Team Leader, a dynamic and creative person with leadership experience in the health and social care sector. We want people that are trauma informed, empathetic, driven, and able to motivate others.

Closing Date: 26 August 2022


This is an exciting time for the Huggard Team. We are currently recruiting for an Independent Living Team Leader, a dynamic and creative person with leadership experience in the health and social care sector. We want people that are trauma informed, empathetic, driven, and able to motivate others.

We welcome applicants from all backgrounds and communities, and in particular those that are currently under represented in our workforce. This includes, but is not limited to, Black, Asian and Minority Ethnic (BAME) candidates.

About Us:

Independent Living Team Leader

We are a charity and Wales’s leading centre for people who are homeless and sleeping rough on the streets of Cardiff.

Since December, 1988, we have been providing practical help to people who experience homelessness and are vulnerable.

Find out more about us at

Job Role:


To help address people’s experiences of homelessness, the Independent living team leader will be responsible for providing best practice advice and guidance to the team of independent living officers.

Ensuring all residents have their support needs identified and met, Housing Support Grant Contract compliance and team development and management will be core responsibilities for this role.

You will be part of Huggard’s leadership team overseeing the service across the accommodation sites and Intervention centre. This may include supporting with complex cases and leading on safeguarding concerns.

You will be the first point of contact for residents and team members to provide guidance around service enquiries, complex cases and Huggard procedures at your accommodation setting.

You will manage the support delivered within a safe and welcoming accommodation setting to people experiencing homelessness and complex support needs. The role will also require providing holistic support to clients with housing related support issues and other sole or multiple needs, while working with residents to achieve defined goals and develop skills that maximise independence and enable sustainable resettlement in the community.

Huggard actively encourage referrals to our services of individuals with complex lives who need trauma informed services and critical intervention support that we can offer. Irrespective of an individual’s history.

All roles will be expected to support the operational smooth running of Huggard’s one approach service, and amongst job specific responsibilities you will be expected to support in ad hoc duties such as supporting clients by giving your time to listen, access donation facilities etc. No role is above supporting to meet the fundamental needs of individuals accessing Huggard services and will not be expected to refer these requests onto other staff without good cause.


  • Managing a team of Independent Living Officers to work collaboratively and ensure they’re delivering a good service to Huggard residents through support, reviews & evaluation, performance management and team meetings
  • Develop personal and team skills around problem solving, understanding a challenge and working toward finding an effective solution to issues that may arise
  • Develop and build the skills and tools to deal with difficult situations and complicated problems, identify alternate solutions to improve Huggard services and client outcomes
  • Previous experience within a housing related support team leader/manager role
  • To work with the ILO’s and residents displaying best practice to ensure accommodation is sustained in a positive way, and residents are working towards positive change, addressing support needs, and preparing for move on in the future
  • Proficient in motivating teams and providing direction and support where necessary
  • Support the ILO’s in planning, evaluating and running regular support meetings, activities, engagement sessions and training, working with individuals and groups of residents to promote and develop independent living skills for individuals to thrive in the community and not return to homelessness services
  • To take ownership of issues relating to the independent living team and either achieve resolution or ensure resolution is achieved by others
  • To develop and maintain close liaison and links with other agencies to help enhance the wellbeing of, and improve services for residents. Signposting tenants to relevant statutory and voluntary agencies that can assist with identified need
  • To actively promote service user engagement and participation
  • Assisting with optimising service delivery to all residents
  • Take the lead in bringing huggard teams together to meet the need of people accessing Huggard services
  • Ensure all new residents referred to Huggards accommodation are booked into the accommodation, understand the variety of services available
  • Take a forward thinking, resident-centred approach to overcome case management hurdles
  • To implement and regularly review procedures used for assessing case work and risk assessments and support plans
  • Supporting Independent living officers and lead on more complex cases. Coaching ILO’S on how to undertake these in future
  • Specialise and represent the service in key areas of homelessness partnership work (such as MDT, MARAC, Mental Health, Addictions, etc.)
  • Helping clients to identify barriers and set personal goal and targets
  • Empower service users to develop skills and build resilience to live independently and sustain tenancies.
  • Manage under performance and/or conduct issues within the team
  • Ensure that clients are involved in the development and delivery of services
  • To ensure Huggard services follow a Trauma informed, Recovery based framework within Psychologically Informed Environments
  • Provide line management and supervision to Independent living officers and oversee quality, compliance and professional development
  • To support Head of Trauma informed services in coordinating local authority monitoring and that all funding contract conditions are met (Support plans, case studies, Risk Assessments, Local Authority score card, Welsh government Outcomes monitoring, Validation checks etc)
  • To liaise with wider Huggard services to Link case work with Harm reduction /development services and opportunities
  • To develop Key Working skills, recording & monitoring systems
  • To plan, evaluate and meet the learning & development needs of staff to meet organisational objectives
  • To hold regular team meetings, encourage staff to contribute ideas to improve the performance of the team and Huggard
  • Highlight any Safeguarding or service delivery concerns
  • Manage Leave / Sickness / Cover
  • To coordinate SAAF procedure void rooms and SAAF procedure with facilities manager, Support Team and Single Person Gateway
  • To monitor and manage SAMOP, SAAF’s &Transfers (External accommodation referrals)
  • To liaise with, participate in and develop external support provider networks
  • Providing an immediate appropriate response to any incidences in line with procedures
  • To convene and chair client case conferences
  • Represent the Supported Houses team at appropriate meetings
  • Work closely with Head of Trauma Informed services
  • To facilitate new staff induction programmes and ensure feedback and concerns are shared with the Head of Trauma Informed services.
  • To be able to write reports as required
  • To take part in any other duty that it would be reasonable to expect of the post in order to maintain service delivery and standards.
  • To undertake other duties as reasonably required by management.

Person Specification:

  • An ability and willingness to positively engage with Huggard clients
  • A positive and proactive approach to working with Huggard clients
  • Ability to demonstrate a non-judgemental approach to working with individuals
  • To be able to demonstrate care and respect for Huggard clients and be able to maintain this as a priority throughout all aspects of the work
  • To be able to demonstrate the ability to line manage and develop people effectively
  • To be able to show genuine commitment to equality in the provision of services, support and opportunities for clients, staff and volunteers
  • To be committed in engaging Huggard Clients in the planning and development of Huggard services
  • To be able to give and receive constructive feedback
  • To demonstrate an ability to value the contribution made by staff and volunteers to the success of Huggard
  • To have knowledge and experience of Supporting People Revenue Grant Criteria
  • To have an understanding and experience of key working
  • To be able to problem solve and have experience resolving conflict
  • To be committed to own personal development
  • To encourage staff to positively contribute ideas to improve the performance of the team and Huggard
  • Be Positive, Enthusiastic, Motivated, Keep Improving our Service.

Rewards of working for Huggard:

The opportunity to work as part of a multidisciplinary service.

Support from an extremely experienced and competent staff team who will help you in your role.

The opportunity to actively participate in team meetings, reflective practice and with opportunity to put forward ideas and suggestions to improve practice.

Pension Scheme:  Huggard operates a Group Personal Pension Scheme through Standard Life for all contracted staff and pays an employer’s contribution equivalent to 7% of each employee’s salary into the scheme.

Holidays and Time off:  Huggard is proud that its holiday entitlement is in excess of the legal requirement. It starts at 5 weeks’ holiday (6.6 weeks including Bank Holidays). The number of days leave each member of staff is entitled to is calculated based on the number of days and hours that they work. Staff required to work Bank Holidays will be given time off in lieu and some Bank Holidays also attract additional pay.

Health Benefits:  Huggard encourages all staff to ensure that they have up to date vaccinations including Hepatitis B and Tetanus. Huggard will meet the cost of these vaccinations if a member of staff is unable to get them free of charge. Huggard pays for Benenden Healthcare for all contracted staff.  The immediate benefits for staff include:

  • 24 hour GP advice line
  • 24/7 counselling helpline (relationship, money, employment, anxiety)
  • Health advice line

Independent care advice:  After 6 months in the scheme, staff have access to:  Treatment and surgery, Local consultations and tests, Physiotherapy, Counselling & psychology for stress, bereavement, anxiety or depression as well as other mental health problems. Financial help with cancer or TB.

Meals:  Staff are able to make use of Huggard’s kitchen services at a subsidised rate.

MyScheme:  Huggard has signed up to MySchemes, where staff who have completed their probation period can access:

CycleScheme:  Providing staff with the benefit of being able to purchase bicycles at a reduced rate through a salary sacrifice scheme. A number of staff have already taken advantage of this benefit.

Techscheme:  Staff may be approved to purchase some of the latest IT equipment, interest free, over a period of up to three years through direct deductions from their salary.

Additional Information:

Contract:  Permanent

Responsible to:  Head of Trauma Informed Pathways

Line managing:  Independent Living Officers

This post is subject to the satisfactory completion of an enhanced DBS Check.

To Apply:

Please submit a CV with a covering letter by email to:

Your covering letter should be no more than 2 sides of  A4 and outline how you meet the personal specification

Closing date:  26 August 2022

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