Making it Happen

We are looking to recruit for Helpline Adviser Advocates (hours negotiable – shift patterns over 7 days per week).

Working in the Social Action Team you will deliver rights based and person-centred information, advice, assistance and advocacy helpline services to children, young people parents, carers and professionals.

About Us:

ProMo-Cymru is a social enterprise and charity providing innovative development solutions in the social sector.  We specialise in youth and family digital communication, child advocacy and the regeneration of community buildings.

Job Role:

You will be able to:

  • make a positive connection with a wide range of people
  • make a positive difference with people who contact you
  • exercise a positive team influence

Ideally you will be able to:

  • communicate in Welsh or be willing to learn

ProMo-Cymru currently delivers several helplines aimed at providing an information, advice, assistance and advocacy support service; these are aimed at different geographical areas and client groups.

These roles involve working across multiple projects, including Meic CymruFamily Point, Bridgend Voice and Choice and Cardiff and Vale Advocacy Gateway.

We are currently looking to recruit applicants who demonstrate their suitability and / or potential to deliver the above.

We recognise the need to facilitate opportunities for learning and development to equip individuals with the necessary knowledge and skills to deliver.  The extent to which this is required will determine whether applicants are considered for a trainee position or not.

If you have any queries please direct these to these will be picked up and responded to as quickly as possible.

Additional Information:

Contract:  Permanent

Enhanced DBS required.

Interview Dates:  30, 31 July 2019   

To Apply:

Applications packs are available to download from:

Closing Date:  10am, 22 July 2019   

For information please contact 

ProMo-Cymru is committed to equality of opportunity.

ProMo Cymru Ltd is a registered Charity No:  1094652 Limited Company No: 1816889