We are looking to recruit a Generalist Adviser and a Trainee Generalist Adviser.

About Us:

Newport Citizens Advice is an independent charity which offers a free confidential advice and information service from its city centre based office as well as many outreach locations throughout the city. Our dedicated advisers are trained to provide high quality general advice on a variety of subjects, including as welfare benefits, debt, consumer, housing, employment, and family issues.  We also have teams of specialist debt, welfare benefits, and discrimination advisers who can provide support on an on-going basis if required.

We have been providing free, confidential, impartial advice to the community of Newport since 1939. Located in the City Centre of Newport in accessible premises, we aim to provide a welcoming and friendly environment for clients and staff.

Job Role:

To provide an information, advice and assistance service at outreach venues, Citizens Advice offices and through home visits in accordance with the aims, policies and principles of Citizens Advice and requirements of funders.  This service currently is based remotely via phone and other digital means.

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. Applicants for this post must have a strong commitment to equality and social justice.

Additional Information:

Ref:  2020SAF2

Duration:  Permanent

Location:  Newport Citizens Advice

*Salary: Grade 5 £22,183 pa based on a 37 hour week OR Grade 4 £20,092 pa based on a 37 hour week

The higher salary is payable to successful candidate who has a generalist Citizens Advice Certificate or equivalent OR upon qualifying for that Certificate with the lower salary paid during training

Hours:  Part time Role 1 Generalist Adviser: 22.5 hours pw and Role 2 Trainee Generalist Adviser: 22.5 to 30 hours pw

Pension: 10% pension supplement payable (inclusive of a 2% employee contribution)

Holidays: Role 1 Generalist Adviser: 22.5 days per annum Role 2 Trainee Generalist Adviser: 22.5 to 30 days (all holidays include public holidays and fixed days)

Interview Date:  Thursday 17 December 2020

To Apply:

To request an application pack (CVs not accepted), please email and quote relevant reference number.

For further information please email David Milliken,

Closing Date:  Friday 11 December 2020 – 4pm

We welcome applications that reflect the diversity of the communities we serve.

We aim to be an equal opportunities employer.

Charity Registration Number:  1118855