This is an exciting time for a senior manager to join Hafal, as we are a mental health charity with a vision for growth and a strong sense of values.

A unique opportunity exists for an experienced results-driven, commercially astute individual to lead groundbreaking development and delivery of a comprehensive range of focused services that will make a real difference to the mental health and wellbeing of people in Wales.

We are looking for an innovative Director of Operations to be part of a fast-paced, forward-thinking executive team.  Someone who has strong analytical problem solving, planning and organisational skills as well as the emotional intelligence competencies of influencing, relationship building and communication skills.

A motivator of people who works calmly under pressure and is willing to take responsibility is essential.

About Us:

Hafal is a Welsh mental health charity supporting those affected by serious illness in Wales.  Hafal helps people recover from serious mental illness.

Hafal (meaning ‘equal’) is the principal organisation in Wales working with individuals recovering from serious mental illness and their families. We are managed by the people we support – individuals with serious mental illness and their families.

Every day our staff and volunteers provide help to over 1,500 people affected by serious mental illness: this includes schizophrenia, bipolar disorder and other diagnoses which typically involve psychosis or high levels of care, and which may require hospital treatment.

What’s our mission?

Hafal is founded on the belief that people who have direct experience of mental illness know best how services can be delivered.

Providing support across the seven local health board areas of Wales, Hafal is dedicated to empowering people with serious mental illness and their families to:

  • achieve a better quality of life
  • fulfil their ambitions for recovery
  • fight discrimination
  • enjoy equal access to health and social care, housing, income, education, and employment.

What do we do?

Hafal delivers a range of services to people with serious mental health illness including direct support and advice, support in a crisis, contact with others by phone, advocacy, support in a group setting, introductions for befriending, and employment and training projects.  We also give clients a much-needed voice in the planning of mental health services.

Underpinning our services to clients, families and members is our own Recovery Programme.  This Programme is based on modern principles of self-management and empowerment.  It encourages clients and families to work towards recovery with the help of Hafal’s staff and other supporters by taking a more methodical approach to improving all areas of life.

As well as providing services Hafal campaigns vigorously through research, publications and media work to improve services for clients and families and to remove stigma and isolation associated with serious mental illness.  Hafal is also represented on the Welsh Assembly Government’s Implementation Group which advises on implementation of the Mental Health Strategy for Wales.

To find out more about the work that we do, visit our website:

Job Role:

The post holder will report to Deputy Chief Executive and will develop, lead and grow Hafal’s Services for people with mental health issues across Wales.

A strong leader able to work collaboratively without losing sight of the organisation’s values, aims and ethos.

Entrepreneurial and creative, using critical analysis across their role and function.

The Challenge

If you want to play a leading part in shaping the future of mental health in Wales, then we would be delighted to hear from you.

Additional Information:

Initial interviews taking place on:  20th and 21st September 2018

To Apply:

To apply for the role, please follow the link

For more information, email:

The closing date for applications is 10th September 2018