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Case Worker

We have an exciting opportunity for a Case Worker to join our Blaenau Gwent Housing Related Supported Service to provide a range of practical support for people experiencing mental health challenges, financial issues and are homeless and are at risk of homelessness.
Closing Date: 11 July 2022


We have an exciting opportunity for a Case Worker to join our Blaenau Gwent Housing Related Supported Service to provide a range of practical support for people experiencing mental health challenges, financial issues and are homeless and are at risk of homelessness. To support people within the project in a trauma informed way.

About Us:

We work with people experiencing challenges with their mental health, and with communities who want to create a greater sense of wellbeing in the places that they live. Through our projects, we work with thousands of people each year.

We believe that long-lasting wellbeing comes about by understanding how lives can be shaped by traumatic experiences, identifying people’s strengths and focussing on healing. We know we can’t ‘fix’ people, but we can walk alongside people and help where we can on their journey.

We try hard to make Platfform a great place to work, we live our values and mission in everything that we do.

Job Role:

Partnership working with statutory services such as local authority homelessness departments & acute mental health wards. Be able to provide advice & guidance relating to homelessness, understanding the local authority’s duty, and housing related legal proceedings.

Role Responsibilities

  • To promote and enable partnership working with other agencies to act as a link between mental health and housing services.
  • To promote mental wellbeing, by accessing appropriate services to help prevent repeated homelessness from reoccurring.
  • To lead on assessment of needs of individuals referred to the projects, obtaining additional information as necessary.
  • To provide support to individuals relating to welfare benefits and financial crisis.
  • To effectively manage and maintain one’s own case load to ensure that an effective service is delivered to service users in crisis.
  • To work with individuals to draw up support plans to meet identified need in regard to financial, mental health or homeless related crisis and ensure support is delivered in line with the support plan.
  • To review progress and relevance of risk assessments and support plans and update accordingly to ensure that risk is managed effectively, monitored on a regular basis.
  • To involve people within the project in the development, running and evaluation of the service.
  • To liaise with other agencies with and on behalf of individuals as part of planned support, to include participation in joint meetings and case reviews ensuring collaboration and effective support planning.
  • To support individuals to access information and advice in order that they are able to make informed choices in matters that affect them.
  • To hold and provide housing related support surgeries as required.
  • To provide flexible support to people up until 6pm Mon- Fri.

Administration Requirements

  • To keep accurate notes of all support provided in line with funding requirements
  • To ensure that risk assessments, support plans and reviews are maintained up to date
  • To ensure all relevant information is shared with colleagues and other services as appropriate
  • To ensure all project communication methods are used appropriate and effectively
  • To ensure that IT systems are used effectively and in line with organisational procedures – eg. Use of e-mail and database systems.
  • To provide all relevant information to head office and external organisations as required.

The Ideal Candidate

Required experience, knowledge, qualifications and training:

  • Knowledge of trauma-informed practice, attachment theory and relationship-based approaches
  • Experience of working within the mental health sector and/or supporting people experiencing emotional distress
  • Experience of involving people accessing services in the design and development of the services they used with a strong focus on listening to people with lived experiences
  • Excellent communication skills
  • Understanding of safeguarding for adults
  • Self-awareness and willingness to engage in reflective practice and ongoing personal development.

Desirable experience, knowledge, qualifications, and training:

  • Ability to communicate in Welsh
  • Experience of working in or floating/tenancy support in the community
  • Knowledge and Understanding of Welfare Benefits.

Personal Attributes

  • Highly organised
  • Resilience
  • Reflective
  • Team player
  • Strong time management / prioritisation skills.
  • Driven and passionate
  • Excellent communication skills

Download the Job Description here

If you have any question relating to the role, please do get in touch with

Why Platfform:

At Platfform we truly believe that staff are our number one resource, without the wonderful people who work here we would be nothing. So, we do our best to ensure people feel respected, valued, cared for and supported. Our staff really matter to us, you are at the heart of everything we do.  We are passionate about training, career development and progression.

There are many opportunities to learn and develop. We provide all training required to successfully deliver the role and you will be surrounded by a fully experienced and supportive team and manager. It matters to us that our workforce represents as many identities and backgrounds as possible. As such, we are committed to providing equality of opportunity for all current and prospective members of our team, at every level of the organisation.

We particularly welcome applicants from black and minority ethnic backgrounds. We are committed to support flexible working and believe getting the balance right is critical to personal and professional success.

Our Benefits:

  • Generous annual leave starting at 26 days
  • Health and wellbeing support including EAP
  • Flexible / Agile working
  • Enhanced family leave – includes carers leave, maternity, paternity and adoption
  • Training and Development opportunities across Platfform
  • 6.5 % employer contribution to the pension scheme with a minimum employee contribution

Additional Information:

Contract Type:  Permanent

To Apply:

To apply please click on the Apply for Job button below.

If you have any problem downloading the Job Description or accessing the link to apply, please email

Closing date:  11 July 2022

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